Getting Started - Participating groups and individuals receive instructional materials about our service.
Convenient access - Callers are greeted by a live medical professional through our toll-free services, 7am-11pm (Central Time) seven days a week. Voice messages can be left at any time after hours and will be returned the next business day. Information can be accessed via the Internet at any time.
Assessing needs - Professional counselors ask the callers about readiness to quit, history of tobacco use and previous quit attempts.
Customizing a Program - A cessation program is customized each caller's needs.
Reinforcement - A quit-kit including self help materials, information about nicotine replacement therapies, and requested health information is mailed to the caller.
Follow-up - Our counselors maintain weekly communication with participants for a minimum of six weeks. Thereafter, follow-up calls are made at three months, six months and twelve months.
Tracking Success - Each call/counseling session is well documented. Data is available as needed to monitor success of the overall program.
Feedback - An evaluation of the program is completed by each caller and participating group.
Whole Health - Our counselors are qualified to discuss all issues relating to lung health. Physician referrals and information about medicines and treatments are also available.
